AI · AX물류
물류 기업 고객문의 자동 분류 도입
- Client
- Confidential project
- Period
- 2026-08-19
하루 수백 건씩 들어오는 고객문의를 유형별로 자동 분류하고, 담당자 배정까지 이어지도록 만든 프로젝트입니다.
Case Study
04 / SERVICE REFERENCES
AI · AX work
Engagements where we mapped the work, picked where AI belongs, and saw the rollout through.
Talk to usBrowse consulting, implementation and enablement as distinct engagements.
PROJECT TYPE
Project type
Diagnosis, implementation and organisational training are separated by engagement type.
Work in this area
Operational improvement work is separated from training and seminars.
AI·AX implementationFinance · Cards
Customer Support AI
- Client
- Hyundai Card
- Period
- 2026
Built a RAG support assistant on an internal knowledge base, providing agent assistance and first-line automated responses to greatly increase support throughput.
Case Study
AI·AX trainingTelecom · Enterprise
Enterprise AI Enablement
- Client
- KT
- Period
- 2026
Ran role-based AI curricula and in-house adoption workshops. We wove AI into real workflows to raise perceived productivity.
Case Study
AI adoption consultingManufacturing · Materials
Manufacturing Quality Inspection AI
- Client
- POSCO
- Period
- 2026
Applied a vision-AI surface defect detection model to the production line, consistently catching even the micro-defects people miss.
Case Study
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