Terms of Service

Article 1 (Purpose)

These Terms set out the conditions and procedures for using the website, member accounts, customer console and all other services (the "Services") provided by 루프온 (trading as loopon, the "Company") at https://loopon.ai.kr and its related subdomains, together with the rights, obligations and responsibilities of the Company and users.

Article 2 (Definitions)

• "Services" means the company and service information, member accounts, customer console, enquiry and consultation channels, and free tools that the Company provides at loopon.ai.kr and its related subdomains.
• "User" means any person who uses the Services under these Terms, whether or not a member.
• "Member" means a person who has created an account under the procedure set by the Company and uses the Services. Members are classified as individual members or business members.
• "Client" means a corporation or sole proprietor that has entered into, or is in the process of entering into, a service agreement with the Company and has been granted access to the customer console.
• "Customer console" means the members-only area in which members belonging to a Client can view project progress, contract and billing records and reports, upload materials and submit requests.
• "Content" means the materials, documents and request details that a user uploads or submits to the Services.

Article 3 (Publication, Effect and Amendment of the Terms)

• These Terms take effect when they are posted on the Services or otherwise announced.
• The Company may amend these Terms to the extent that the amendment does not violate applicable law.
• Where the Company amends these Terms, it will announce the effective date and the reason for the amendment at least 7 days before the effective date. Where an amendment is unfavourable to members, the Company will announce it at least 30 days in advance and give individual notice by the email address registered by the member.
• If a member does not express refusal by the announced effective date, the member is deemed to have accepted the amended Terms. A member who does not accept the amendment may terminate the agreement by withdrawing membership.

Article 4 (Scope of the Services)

The Company provides the following Services.

• Public website: information about the Company and its services, references (case studies), blog and career postings.
• Member accounts: sign-up and account management by email and password or by Google or Kakao social login.
• Customer console: viewing project progress, contract and billing records and reports; uploading materials; submitting request tickets; inviting members and approving their joining.
• Enquiries and consultation: receiving and answering enquiries through the enquiry form and chat consultation (Channel Talk).
• AI consultation (automated responses): a feature on the public website in which AI answers a user's questions automatically and, where needed, hands over to a human consultant or to the enquiry form.
• Free tools: diagnostics, keyword reports and similar materials (results are sent to the email address entered by the user).
• Any other service that the Company develops or provides through partnerships.

Answers given in the AI consultation are automatically generated reference information based on publicly available details about the Company and its services. They are not a contractual commitment or a binding quotation by the Company. Contract terms and fees are determined by the separate agreement under Article 12.

Article 5 (Membership and Accounts)

• A user becomes a member by agreeing to these Terms and the Privacy Policy and completing the sign-up procedure set by the Company.
• Sign-up is completed either with an email address and password or with Google or Kakao social login. Where a user signs up by email, the sign-up is completed only after the user confirms ownership of the email address through the link in the confirmation email sent by the Company.
• Persons under 14 years of age may not register as members.
• The Company may refuse an application, or terminate the agreement afterwards, in any of the following cases.
  • The applicant has used another person's name or contact details, or has entered false information.
  • The applicant has previously lost membership for breach of these Terms.
  • The application is clearly intended to disrupt the normal operation of the Services.
  • The application otherwise violates applicable law.

Article 6 (Member Types and Information Provided)

• Members are classified as individual members or business members, and a member selects the type during the onboarding step after sign-up.
• During onboarding a member provides a name and contact details. A business member additionally provides the company name, business registration number, name of the representative and job title.
• Where the information provided by a member is inaccurate, the Company may request correction or restrict use of the customer console.
• A member must update changed information without delay in My Page.

Article 7 (Use of the Customer Console)

• Access to the customer console is granted by the Company on a per-Client basis and is not granted automatically upon membership registration.
• A member with owner rights for a Client may invite members and approve or reject requests to join. Until such approval, the requester is not treated as belonging to the Client.
• Contract, billing, report and project information viewed in the customer console may contain trade secrets of the relevant Client. A member must not disclose or provide such information to any unauthorised third party.
• The Company may adjust or revoke access to the customer console where there is a legitimate reason, such as termination of the agreement, withdrawal of authority or confirmed misuse.
• Rights in the materials a member uploads to the customer console belong to that member or to the Client to which the member belongs, and the Company uses them only to the extent necessary to provide the Services and perform the engagement.

Article 8 (Account Management and User Obligations)

• A member is responsible for managing the account and password and must not allow any third party to use them.
• A member who becomes aware that the account has been stolen or used without authorisation must notify the Company immediately and follow the Company's instructions.
• Users must not engage in any of the following.
  • Registering false information or misappropriating another person's information.
  • Accessing, or attempting to access, the information of another user or Client without authorisation.
  • Disrupting the stable operation of the Services, including excessive automated requests, reverse engineering and exploitation of vulnerabilities.
  • Infringing the intellectual property rights of the Company or any third party.
  • Acting in breach of applicable law or public order and morals.
  • Reselling or redistributing the Services for commercial purposes without the Company's prior consent.

Article 9 (Withdrawal of Membership and Restriction of Use)

• A member may request withdrawal at any time in My Page. A withdrawal request is processed after review and approval by the Company's staff, and once processing is complete the account and personal data are destroyed without delay in accordance with the Privacy Policy.
• Where a member holding owner rights for a Client withdraws, the Company may request that those rights be transferred so that operation of the customer console is not disrupted.
• Where a member breaches these Terms, the Company may restrict use of the Services or terminate the agreement after prior notice. Where the breach is urgent or serious, the Company may restrict use first and give notice afterwards.
• A member who objects to a restriction or termination may raise the objection at cs@loopon.ai.kr, and the Company will restore use immediately where it finds the objection justified.

Article 10 (Free Tools and Materials)

• The Company provides free tools such as diagnostics and keyword reports, and the results are sent to the email address entered by the user.
• The results of the free tools are reference materials produced from publicly available data and general criteria, and do not guarantee any particular outcome.
• The Company may change the scope of the free tools or discontinue them.

Article 11 (Notifications and Marketing Messages)

• The Company sends emails necessary to operate the Services, such as sign-up confirmations, invitations, password resets and the results of processed requests. Because these messages are essential to providing the Services, they are not subject to opt-out.
• Advertising messages are sent only where a member has separately consented to receive them, and a member may withdraw that consent at any time in My Page.

Article 12 (Relationship with Paid Engagements)

• These Terms govern use of the Services. The scope, fees and schedule of engagements such as cloud & infrastructure, web development (SI), online marketing and AI / AX consulting are governed by the separate agreement (quotation, contract and similar documents) concluded between the Company and the Client.
• Where these Terms and a separate agreement conflict, the separate agreement prevails.
• Contract and billing information shown in the customer console is provided so that the performance of the separate agreement can be reviewed, and does not itself constitute an offer or acceptance of a new agreement.

Article 13 (Intellectual Property)

• Rights in the works published by the Company on the Services (documents, images, software, designs and the like) belong to the Company or to the rightful owner.
• Users may not reproduce, distribute, transmit, publish or create derivative works from materials on the Services without the Company's prior consent.
• Rights in the materials a user uploads to the Services belong to that user, and the Company uses them only to the extent necessary to provide the Services, perform the engagement and handle enquiries.
• Ownership of engagement deliverables is determined by the separate agreement.

Article 14 (Changes to and Suspension of the Services)

• The Company may change the content of the Services and will announce material changes in advance.
• The Company may temporarily suspend the Services in any of the following cases.
  • Inspection, replacement or failure of equipment.
  • Power failure or communications failure.
  • Failure of an external service such as hosting or authentication.
  • Force majeure such as a natural disaster.
• Scheduled suspensions are announced in advance. Where advance notice is not possible for unavoidable reasons, the Company may announce the suspension afterwards.

Article 15 (Obligations of the Company)

• The Company does not engage in acts prohibited by applicable law or these Terms and endeavours to provide the Services continuously and reliably.
• The Company takes the protective measures necessary to safeguard users' personal data and publishes and observes its Privacy Policy.
• Where the Company finds an opinion or complaint raised by a user to be justified, it handles the matter through an appropriate process and informs the user of the schedule and outcome by email or other means.

Article 16 (Protection of Personal Data)

The Company protects users' personal data in accordance with the Personal Information Protection Act and other applicable laws. The purposes and items of processing, retention periods, entrustment of processing and other specific matters are governed by the Privacy Policy published separately by the Company.

Article 17 (Limitation of Liability)

• The Company is released from liability where it cannot provide the Services because of a natural disaster or comparable force majeure.
• The Company is not liable for a failure to use the Services that is attributable to the user.
• The Company is not liable for the accuracy or reliability of materials that a user posts or uploads to the Services.
• The Company is not liable for damage arising from the use of tools or materials provided free of charge, unless the damage results from the Company's intent or gross negligence.
• The Company has no obligation to intervene in disputes arising between users, or between a user and a third party, through the Services, and is not liable for any resulting damage.

Article 18 (Governing Law and Jurisdiction)

• These Terms and the use of the Services are governed by the laws of the Republic of Korea.
• Where a dispute arises in connection with the use of the Services, the Company and the user will consult with each other in good faith to resolve it.
• An action concerning a dispute that is not resolved by consultation is to be brought before the court having jurisdiction under the Civil Procedure Act. Where no court has jurisdiction under that Act, the Seoul Central District Court is the court of first instance.

Article 19 (Company Details and Contact)

• Business name: 루프온 (trading as loopon)
• Representative: 배란임
• Address: 4F 403-L128, 84 Hipark 3-ro, Ilsanseo-gu, Goyang-si, Gyeonggi-do, Republic of Korea
• Business registration number: 635-22-01092
• Phone: 070-7666-9886
• Customer enquiries: cs@loopon.ai.kr
• Sales enquiries: sales@loopon.ai.kr

Addendum

• These Terms take effect on 1 August 2026.
• The previous Terms, effective from 22 March 2026, are superseded by these Terms.